Free Delivery: Delivery is free on all orders.
- Order Processing: Orders are processed within 24 hours on weekdays.
- Delivery Time: Orders are delivered within 3–5 business days.
- Product Availability: If any product is unavailable, our team will inform you promptly.
- Order Cancellation: Capture reserves the right to cancel any order at its discretion.
- Shipping Inquiries: For shipment-related questions, please call +92 309 4442031.
- Online Order Exchanges: Products purchased online can only be exchanged through our ecommerce channel and cannot be exchanged at physical stores. Please refer to our Return & Exchange Policy below.
Return, Refund & Exchange Policy
Return Eligibility
We accept returns only if all of the following conditions are met:
- The product is unused, unopened, and in its original sealed packaging.
- The return request is submitted within 48 hours of delivery.
- The item received is damaged, defective, or incorrect.
For hygiene and safety reasons, opened, used, or tampered skincare products cannot be returned, exchanged, or refunded.
Non-Returnable Items
Returns, exchanges, or refunds will not be accepted for:
- Opened, used, or unsealed products.
- Change of mind.
- Personal skin reactions or allergies.
- Minor packaging or design variations from product images.
- Products purchased during sales or promotional campaigns (unless received damaged or incorrect).
Note: Skin compatibility varies from person to person. We do not offer refunds for allergic reactions or dissatisfaction after product use.
Damaged, Defective, or Incorrect Orders
If you receive a damaged, leaking, defective, or incorrect product:
- Contact us within 24 hours of delivery.
- Share clear photos or an unboxing video as proof.
- Keep the original packaging and product intact.
Once your claim is verified, we will offer either:
- A replacement (subject to product availability), or
- A full refund.
Exchange Policy Products are eligible for exchange only if:
- The wrong item was delivered.
- The product arrived damaged or defective.
- The exchange request is made within 48 hours of delivery.
- The product remains unused, unopened, and in its original packaging.
Please Note:
- Online orders can only be exchanged through our e-commerce support team.
- Exchanges are not available at physical retail stores.
- Opened or used products cannot be exchanged.
Refund Process
- Refunds are processed after the returned item has been received and inspected.
- Approved refunds are issued through the original payment method whenever possible.
- Cash on Delivery (COD) refunds are processed via bank transfer or digital wallet, subject to verification.
- Refunds are typically completed within 7–10 working days after approval.
Return Shipping
- If the return is due to our error (wrong, damaged, or defective product), we will bear the return shipping cost.
- For all other approved returns, shipping charges are non-refundable.
Authenticity Guarantee
All products sold on Capture.cc are 100% genuine and imported. We do not sell replicas, refills, or tampered products. Any authenticity claim must be supported by verifiable evidence.
Right to Refuse
- Capture reserves the right to refuse any return, exchange, or refund request if:
- The return conditions are not met.
- The evidence provided is insufficient or misleading.
- Repeated misuse or abuse of the return policy is detected.
