We accept returns only if all of the following conditions are met:
The product is unused, unopened, and in its original sealed packaging
The return request is made within 48 hours of delivery
The product was received damaged, defective, or incorrect
Opened, used, or tampered skincare products cannot be returned or refunded for hygiene and safety reasons.
Non-Returnable Items
Returns or refunds will not be accepted in the following cases:
Product opened, used, or seal broken
Change of mind or personal skin reaction
Minor packaging differences from brand visuals
Products purchased during sales or promotions (unless damaged or incorrect)
Please note: Skin compatibility varies from person to person. We do not offer refunds for allergic reactions or dissatisfaction after use.
Damaged or Incorrect Orders
If you receive a damaged, leaked, or incorrect item:
Contact us within 24 hours of delivery
Provide clear photos or an unboxing video as proof
Keep the original packaging intact
Once verified, we will offer a replacement or a refund, depending on product availability.
Refund Process
Approved refunds are processed after the returned item is inspected
Refunds are issued via the original payment method
Processing time: 7–10 working days
Cash on Delivery (COD) refunds are handled via bank transfer or wallet, subject to verification.
Shipping Costs
Return shipping costs are covered by us only if the error is on our side
For all other approved returns, shipping costs are non-refundable
Authenticity Assurance
All products sold on Capture.cc are 100% original and imported. We do not sell replicas, refills, or tampered products. Any claim regarding authenticity must be supported with verifiable evidence.
Right to Refuse
We reserve the right to refuse refunds or returns if:
