Recovery Balm (Refill) Shade 21

Free Delivery: Delivery is free on all orders.

• Order Processing: Orders are processed within 24 hours on weekdays.
• Delivery Time: Orders are delivered within 3–5 business days.
• Product Availability: If any product is unavailable, our team will inform you promptly.
• Order Cancellation: Capture reserves the right to cancel any order at its discretion.
• Shipping Inquiries: For shipment-related questions, please call +92 309 4442031.
• Online Order Exchanges: Products purchased online can only be exchanged through our ecommerce channel and cannot be exchanged at physical stores. Please refer to our Return & Exchange Policy below.

Return, Refund & Exchange Policy

Return Eligibility

We accept returns only if all of the following conditions are met:

• The product is unused, unopened, and in its original sealed packaging.
• The return request is submitted within 48 hours of delivery.
• The item received is damaged, defective, or incorrect.

For hygiene and safety reasons, opened, used, or tampered skincare products cannot be returned, exchanged, or refunded.

Non-Returnable Items

Returns, exchanges, or refunds will not be accepted for:

• Opened, used, or unsealed products.
• Change of mind.
• Personal skin reactions or allergies.
• Minor packaging or design variations from product images.
• Products purchased during sales or promotional campaigns (unless received damaged or incorrect).

Note: Skin compatibility varies from person to person. We do not offer refunds for allergic reactions or dissatisfaction after product use.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, leaking, defective, or incorrect product:

• Contact us within 24 hours of delivery.
• Share clear photos or an unboxing video as proof.
• Keep the original packaging and product intact.

Once your claim is verified, we will offer either:

• A replacement (subject to product availability), or
• A full refund.

Exchange Policy Products are eligible for exchange only if:

• The wrong item was delivered.
• The product arrived damaged or defective.
• The exchange request is made within 48 hours of delivery.
• The product remains unused, unopened, and in its original packaging.

Please Note:

• Online orders can only be exchanged through our e-commerce support team.
• Exchanges are not available at physical retail stores.
• Opened or used products cannot be exchanged.

Refund Process

• Refunds are processed after the returned item has been received and inspected.
• Approved refunds are issued through the original payment method whenever possible.
• Cash on Delivery (COD) refunds are processed via bank transfer or digital wallet, subject to verification.
• Refunds are typically completed within 7–10 working days after approval.

Return Shipping

• If the return is due to our error (wrong, damaged, or defective product), we will bear the return shipping cost.
• For all other approved returns, shipping charges are non-refundable.

Authenticity Guarantee

All products sold on Capture.cc are 100% genuine and imported. We do not sell replicas, refills, or tampered products. Any authenticity claim must be supported by verifiable evidence.

Right to Refuse

• Capture reserves the right to refuse any return, exchange, or refund request if:
• The return conditions are not met.
• The evidence provided is insufficient or misleading.
• Repeated misuse or abuse of the return policy is detected.